Problem With George L's Cables....

I had a problem with some of my George L's cables awhile back....the nickle plating had began to come away from some of the solderless plugs....

I sent them off an email....

"Hi George L, I have just been moving my main pedalboard around trying to find a noisy cable that had started up and found that the nickel plating has started to come off some of your .155 plugs, I’ve found 6 so far. I don’t know how long I’ve had them but I’m getting worried, I must have 30 or so plugs on my main board and 40 on my other 2 smaller boards. Your Plugs are meant to be the best and as so are not cheap, you don’t expect them to only last a couple of years. 6 plugs, that’s £60 that I’m going to have to bin and I’m going to have to look inside all my pedals and clean any bits out. My fingers are cut to ribbons the bits coming off are like razorblades. I’m not happy. I’ve put some photos for you on my photobucket page so you can see for yourselfs. Don’t worry nobody looks at my page, as soon as you have seen them I’ll take them down, I’m not an idiot trying it on, but I’m not happy."

They replied....

"I am sorry that you are having problems with the plating. After some normal wear and tear it is possible for the plating to come off. My suggestion would be to use the brass plugs. We do have a lifetime warranty on the plugs. Please let me know where you purchased them. I will try to do whatever I can to make you happy. Thanks, Sandy"

And then....

"I forwarded your  last email to Moonphase and David would like to discuss this with you to help resolve the matter. Could you please give me a phone number where he can contact you? He requested that I ask you for the number. Looking forward to hearing from you. Sandy"


Here in the UK George L's are distributed by Moonphase Limited and David Cartwright (of Moonphase) was only too happy to swop the damaged plugs for new ones....

So this morning I'm making up a new board and swopping pedals and guess what....the nickle coating is coming off some more of the plugs....George L's web site now say's nothing about a Lifetime Guarantee and Moonphase now states...."a 2-year guarantee covering defects".

The thing is....Pedalboard plugs never get the same amount of "ABUSE" as regular guitar cables and I have cables that are easily 15 "or more" years old....have been plugged in and out hundreds if not thousands of times and I have never had a problem like this before.... ....the nickle has not worn away to nothing....its flaked off and is now lurking inside some off my pedals....AWESOME....has this been a bad batch or happening too many times to keep the lifetime warranty....I would have thought a lifetime is a minimum of 10 years for a cable plug...and then to come loose and fall apart....not to have to nickle peel off....

LAVA Cables looks like my next purchase....I don't know why I ever took up the guitar....nothing is ever cheap....k.j.

"I think I should have got a motorbike....or an addiction to tattoos like some of my other friends...."

p.s....Going through all my plugs....I have 4 more that have started to shed their plating....that makes 10 in all....that makes me think they all must be from the same batch and most likely to be the starter kit I bought first....Looking through old photos I got my first George L's the summer of 2008 and first had the shedding in 2010....Question is do I buy a Lava Kit "I need 14 plugs for my mini board"....then suck it up and buy a few more GL's when my GigRig G2 turns up and hope I don't get anymore shedding....It does makes sense to keep using the GL's....Grudgingly.... k.j.